Voice feedback infrastructure for businesses

Customers speak.
You listen at scale.

Replace survey forms with a 5-second voice tap. Hearloop captures, transcribes, and classifies customer feedback — delivered to your system via webhook.

Start for freeSee how it works
acme-motors.com/service
Share your feedback
Tap the mic — 5 seconds
Recording... 3s
<5%
avg. survey completion rate
94%
voice capture completion rate
5s
all it takes to capture feedback
$0.0001
per analysis with Nova Lite
How it works

Three steps.
Zero friction.

Embed once. Customers tap and speak. You get structured insights via webhook — automatically.

01
Embed the widget
Drop two lines of JavaScript into your site or app. The floating button appears instantly — no backend work on your end.
02
Customer speaks
One tap. Up to 5 seconds. No forms, no typing, no patience required. Audio uploads directly to secure storage.
03
You receive insights
Transcript, sentiment score, topic tags, and urgency level — delivered to your webhook in seconds. No polling required.
Developer first

Integrate in
under 5 minutes.

Two lines of JS for the widget. A REST API for advanced flows. Webhooks for real-time delivery.

Read the docs →
// Create a feedback session
                  const session = await fetch("/v1/sessions", {
                    method: "POST",
                    headers: {
                      "Authorization": "Bearer sk-live_...",
                      "Content-Type": "application/json",
                    },        
                    body: JSON.stringify({
                    promptText: "How was your visit?",
                    maxDurationSec: 5,
                    }),
                  });
                });

                  // Receive insights via webhook
                  // POST https://your-domain.com/webhook
                  // { transcript, sentiment, topics, urgency }
paste before </body>
Industries

Built for high-touch businesses.

Anywhere customers interact in person — Hearloop captures what they actually think.

🚗
Automotive service
Oil change wait times, staff ratings, service quality — per location.
🏥
Healthcare
Post-visit patient feedback. Hands-free, compliant, actionable.
🍽️
Hospitality
Food quality, staff, cleanliness. Real-time guest sentiment.
🛍️
Retail
Checkout experience, product help, staff interaction — at scale.
Under the hood

End-to-end AI pipeline.

🎙️
Voice capture
MediaRecorder API
☁️
S3 upload
Signed URL
Groq Whisper
STT transcription
🧠
Nova Lite
Classification
🔔
Webhook
Your endpoint
Pricing

Simple. Usage-based.

Pay only for what you use. No seat fees. No platform tax.

Starter
$0
up to 500 sessions/mo
  • 500 voice sessions
  • Transcript + sentiment
  • 1 webhook endpoint
  • JS widget
  • Email support
Start free
Enterprise
Custom
volume pricing
  • Unlimited sessions
  • SLA guarantee
  • Custom taxonomy
  • Dedicated support
  • SSO + audit logs
Contact us

Stop losing feedback
to survey fatigue.

Embed in 5 minutes. No backend work required.

Get your API key free