Voice sessions
4,312
↑ +22% vs last month
Avg sentiment
61%
↑ +4pts vs last month
Urgent flags
28
↓ +8 this week vs last month
Completion rate
94%
↑ +2pts vs last month
Recent sessions
| Session | Sentiment | Topic | Urgency | Status |
|---|---|---|---|---|
| sess_9aX2kL | positive | staff_friendliness | none | completed |
| sess_7bQ1mP | negative | wait_time | urgent | completed |
| sess_3cR8nQ | neutral | price | follow_up | completed |
| sess_1dM4oR | positive | service_quality | none | completed |
| sess_5eK7pS | negative | wait_time | urgent | completed |
Top topics
Sentiment
61% positivePositive61%
Neutral25%
Negative14%
Location performance
LocationSessionsPositiveAvg waitUrgency
North Avenue84774%none
Westside73148%12 urgent
Downtown69269%3 urgent
Eastpark60471%none
Lakeside43855%8 urgent